Refund policy

Thank you for shopping at AllProGenerators.com. We're here to ensure you have a perfect experience.

Important note: Once your order is placed it cannot be canceled. We process the purchases as fast as possible to ensure the fastest shipping and delivery. 

A 6% Convenience Fee charge is applicable to all orders on our site in addition to the terms below for any return, refund, cancellation or exchange.

For cancellations and shipment refusals, there are return shipping and stop shipment fees charged by the carrier. These fees will be removed from the purchase on any return or cancellation. Example: For Fed-Ex a $75.00 stop shipment / shipment refusal fee is charged when a shipment is refused or canceled.

 

At AllProGenerators.com , we want our customers to be happy and satisfied with their purchases. Our company return policy allows for 30 days from the date of delivery. To do so, the item must be shipped back to our fulfillment warehouse in new, unused condition, and with the original packaging, including all accessories. A Return Merchandise Authorization (RMA) must be obtained for all returns. All return shipping costs are the responsibility of purchasing party.

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item. 

Unopened Merchandise 
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid via UPS or FedEx. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. 

Power Equipment (products that use gas and oil) – are not eligible for return once it has been oiled or gassed. Once oiled or gassed it cannot be shipped by law.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty. 

For Duromax products - DuroMax will help diagnose and facilitate the repair of the product. The unit needs to be taken to an authorized service center for any repairs or technical assistance, which may be covered under warranty.

To obtain the form and ask questions about your return email our customer service team at sales@allprogenerators.com. We will get back to you quickly.

 

Factory Direct Items 
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%. 

Cancelled Orders 
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location. 

 

Damaged Products 
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately. 

Suspect Damage 
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle. 

Obvious Damage 
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you. 

Defective Products 
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry. 

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service. 

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty. 

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Added Terms for KUBOTA BRAND PURCHASES- 

Added terms for Kubota purchases - There may be a 25% restocking fee imposed on returned items. All returns must be accompanied by the original receipt and be made within 30 days. No returns on
customer supplied part numbers.

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The TERMS BELOW APPLY TO Natures Generator products ONLY---

 

We can reach out ot natures generator and gert an RMA for you or you can reach out to them to process any return. an RMA is requried and not return can be accepted without this.

NAtures Generator can be contacted via email at support@naturesgenerator.com or via telephone at (800) 975-7909 before any product is returned to us.

Standard Warranty

Returns:

Within the First 30 days of Purchase:

Any unopened/unused and non-defective product purchased on naturesgenerator.com can be returned to us within 30 days of the original ship date.  The item(s) can be returned back to us but can be subject 15% restocking fee if the item has been opened or unboxed.   In addition there is a one-time online merchant processing fee of 6% that cannot be refunded.  

When you contact us we will provide you with an RMA number and confirm the return address to you. You can then arrange to send back the product. The shipping cost associated with any unopened/unused and non-defective product is the purchaser's responsibility.

Outside of 30 Days: 

We will be unable to accepts any returns after 30 days form the date of purchase.

Pre-Orders: 

Any pre-orders placed can be cancelled and refunded.  There is a one-time online merchant processing of 6% that cannot be refunded for cancellations.

If your order includes an item that is on pre-order, we will fulfill the order in full when those items become available.

These additional terms apply to ECOFLOW ORDERS only:

 

Return

The return service is currently available to US orders only. 

If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund.

If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

Please collect the package first if your order has been shipped and you want to return it. Then contact our EcoFlow Support via support@ecoflow.com to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

You’ll be charged for shipping and a transaction fee (3% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) in the event of a return on US orders.

Return Process

Contact EcoFlow Support at support@ecoflow.com to start the return process. Please provide them with proof of purchase, such as an invoice.

You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. 

Refund

After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via  support@ecoflow.com.

 

Return

To return any Ecoflow product an  RMA from ECOFLOW and have the return authorized. If it accepted by ecoflow, the unit can be returned to ECOFLOW using the instuctions below. 

Orders purchased after 30 days could not be cancelled.

The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then register your order in our return center (https://ecoflow.returnscenter.com/) to obtain a shipping label. To avoid paying high, Please note that double shipping fee may be deducted from the final return if you directly reject the products.  

Refund

After you returned the prodcut to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@ecoflow.com.

Please follow the 3 steps to process your return

◆ Step 1:
Register your order in our return center: https://ecoflow.returnscenter.com/ 

◆ Step 2:
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.

◆ Step 3:
EcoFlow Tech will process your return or warranty according to the return or warranty policy. 
For more details, please refer to our EcoFlow Lithium Battery Return Instruction : https://ecoflow.com/pages/ecoflow-lithium-battery-return-instruction

Please DO NOT return the items without the RMA confirmation from the EcoFlow Customer Service Team.
For return without confirmation, the refund or replacement may not be processed.

Return Shipping Cost

We will charge you the shipping fee under these circumstances: 

• If you cancel your order  within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
• Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
• Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
• Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

This Refund policy applies to ROCKPALS only:

Returns and Refunds are based on the Proportion of deductions to actual total order paid. 

Purchased but not shipped (Cancelation):

We accept only order canceled by Phone Call US (877)756-8666 rather than e-mail.

Package has been delivered (Unused):

• Within 30 days of receipt of your order, you may return the unused product(s).
• To be eligible for a return, the package must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
• If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
• To avoid a high rate of Malicious returns and save our labor costs and time, 2%~20% restocking fee to be charged to the consumers for the return of a product.

Used products:

• We do not offer returns except in EXTREME cases of breakage/malfunction.
• The customer must email to brand@rockpals.com for return authorization prior to sending any product back to Rockpals. Or the refund and replacement will not be issued and the customer has to pay the shipping fee to get the item returned if it’s over 30 days of receipt, or sacrifice the item.
• If your approved return passes our inspection, you may receive a replacement or a refund. You can send the item back to our warehouse below:
• Lily/Yuan Zhao
• 13901 Yorba Ave
• Chino, CA 91710
• 3125208980
• Please send us a notification after you ship the item out and you need to provide a tracking number. Once we receive the item you sent and check out that the item is in good condition, we will replace or refund you. This will be issued in 2 days.
• If your order is over 6 months, there is only a 50% refund or renew replacement arranged and we are never responsible for maintenance fees you pay to the third party. The refund ratio depends on how long you process the product.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at brand@rockpals.com.

Shipping Damage Claims

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide the photo or video to brand@rockpals.com. Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.

Package Stolen or Shipped Wrongly

• Mostly, our shipping service is the UPS, which always leaves your package at the door and there is a risk of stolen. It's a high rate of a package stolen in CA. Once you find out the package is stolen, please contact the local police to investigate the issue and offer the receipt of the police to us for a claim. To avoid the time-wasting on the claim, we'd suggested you add both the Insurance and signature required service to your order when checkout.
• Once you find out that your package would be sent to the wrong address after the tracking number is updated, please call us US (877)756-8666 for the first time and we’d ask the UPS to change it before it’s delivered. Notice: we will not accept Missing Package Claims later than 14 days. 

Promotion/Discount Different Price Not Approved

Once your order is processed within 12 hours, there isn't any discount difference price to refund. Every refund would be charged a 5% handle fee of the total order amount.

Only One Discount/Coupon Code Applied to One Order

Rockpals always pursue high-quality products. And high quality always means high cost. We supply coupon code for thanking our old customers and welcome our new customers. So the system limits one code per purchase. Two codes couldn't be combined with your order.

 

RETURN POLICY FOR RICH SOLAR - SOLAR PANELS AND ACCESSORIES:

 

Returns

RICH SOLAR would like to ensure that your experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase.

For new, undamaged, and unmodified products, RICH SOLAR offers a 30-day refund policy. Products returned outside of 30 days require special authorization. Any return submitted for a refund will be subject to a 10% restocking fee and shipping costs. In the case of product modification, RICH SOLAR will not accept your return as it voids our warranty policy. If you send us a modified product for a refund, the product will be returned to you at your expense.

Please Note that RICH SOLAR will waive the 10% restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, an incorrect product, or for an extra product you did not order. For any other reasons, customers are responsible for shipping and restocking fees.

RICH SOLAR values our customer relationships. Therefore, we offer you a brief explanation for our restocking fee. All customer return items must be inspected and tested by our Technical Support and Engineering departments for performance and continuity before they can be restocked for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns.

Replacements

If there is any issue with your product, please contact our Tech Support at sales@richsolar.com or 1-800-831-9889. Our representatives will assist you in troubleshooting your product and if any damage occurred due to the manufacturing or our shipping process, you will be eligible for a refund or replacement. In the event a replacement is necessary, we will arrange for return shipping of the old part. Once the part has been received and inspected, we will ship the replacement part. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.

If you have any further questions, please send an e-mail to sales@richsolar.com or give us a call at 1-800-831-9889.

 

LARSON ELECTRONICS RETURN POLICY:

 

Larson Electronics Return/Cancellation Policy.

Every order is tested prior to shipping. By that we mean, your actual product is tested before we put it into the shipping box, crate, pallet, etc. We take pictures and videos of every product for every order being shipped and store these pictures and videos with your order number in our system. For this reason, we are highly confident of the condition of the products we ship. It is a very expensive and time-consuming process, but we do it to ensure that our customers receive functional products. Because of the complexity of some of our products, we have a very limited return policy.

• For safety reasons, we do not accept returns on any hazardous location, explosion proof or intrinsically safe products.  Once these products leave the factory, we cannot be sure what happens to them. We must re-build and re-certify the units to specification to ensure that the next customer receives an item that is safe to use. This is cost prohibitive. For that reason, we do not accept returns on classified products.
• We do not accept returns on transformers, phase converters, or frequency converters. In order to install one of the aforementioned products, typically customers will modify the product (i.e. penetrate the housing to make connections, punch out knockouts, remove or damage tinning on lead wires during installation). Because we video test every unit before it ships to ensure the unit operates as described, we know when they leave here the units are operationally functional and meet the output voltage when supplied with the input voltage per the product specification. To be clear, we do not accept returns on these items under any circumstances for these reason. 
• Products that are not addressed in the above two conditions must be returned in new, unused condition.
• Returns that are acceptable will be issued an Return Authorization via email. Any return sent to any Larson Electronics LLC location without a Return Authorization will be discarded and no credit is provided.
• Returns that are acceptable for return are only allowed within 15 days of receipt. No products shall be returned to Seller without its prior written consent (Return Authorization). A minimum of 15% restocking fee will be applied to any returns. Higher fees may apply based on other conditions. Customers will also forfeit any shipping money associated with the return.
• Any product that is granted a Return Authorization, but are not returned in new, unopened condition are subject to physical evaluation. Any damage cost to the original packaging or the physical unit itself will be  subtracted from the final return value.
  
• Electrical/electronic parts are easily damaged by improper installation or testing. Because electronics are very sensitive to voltage overloads, it does not take much of a voltage spike to ruin a component. Because of this risk, all electrical products that are granted a Return Authorization will undergo electrical testing and assessed a testing fee. This fee will be subtracted from the final return value.
• Consumable style bulbs or lamps are not returnable.
  
• Products that contain emergency backup components are subject to very narrow warranty terms and do not qualify for return. For customer convenience, we engage the battery pack prior to shipping all emergency backup products.  Many times, particularly with hazardous location rated products, the battery packs are difficult to access and the customer generally plans to install the units shortly after receipt of the shipment.  Battery backup components using older technologies (Nicad, NIMH, SLA, etc) will fail quickly if they do not maintain valid grid tie support. In other words, the batteries must receive a consistent maintained charge to perpetuate long lifespans.  Battery backup products that are shelved (not installed) for periods greater than 3 weeks will likely fail and need replacement sooner.  This replacement will not be covered under warranty. This can also occur is the units are installed but the grid tie option is not connected correctly.  Customers can specify that they do not want the battery pack to be engaged at the time of ordering if they plan to shelve the units for long periods of time prior to installation.
  
• There are many products on the site and not all pictures depict the exact configuration of each product.  Many products are custom built and/or built on demand. In some cases, products are designed and not sold immediately and a rendering may be used.  In all cases, the end product is built to the specification listed and the pictures shown may be close approximations. Pictures are more likely to be close approximations with more complex products, including transformers, power distribution systems, control systems, light tower systems and other highly customizable products.   In no way does the approximation validate a potential return.  We always build to the specification. If customers have questions, they should ask prior to purchase to clarify.
• There are no returns on any medical and/or sanitizing products for obvious safety reasons.  This includes PPE (including masks), tests, thermometers, sprayers and UVC lighting of any kind (portable and surface).
• All order cancellations must be done, in writing, prior to shipping.  Cancellation fees will be assessed based on the measure of completion. For example, items that are built, tested and packaged will incur higher cancellation fees.  Cancellation fees can be up to 100% depending in the investment in components, labor and time.
  
• Customers are responsible for shipping damage to products if they accept those product shipments.  In other words, if a LTL carrier drops off a pallet with damaged product and you sign off on the BOL as receiving the pallet in good order, then you take responsibility for that damage.  The carrier will not insure the pallet shipment once you agree, in writing, that the shipment is in good order.  You may say, "we didn't have time" or we don't inspect shipments when received and that is fine, but neither Larson not the carrier will be responsible for the damage.  Ideally your shipping a receiving people should either reject the pallet or note the damage on the BOL if you deem it is acceptable.  In some cases, minor damage may be a small price to pay to get a product that is needed timely.  You can make that determination, but the moment you sign the BOL without notation of damage, the carrier will immediately claim that any and all damages were done by the receiver (you).  For our part, we take pictures and videos of each an every shipment prior to handing it off to the carrier.  So, we are prepared to make the claim that the products were in good order prior to the carrier handling them.  But, the carrier will immediately shift the blame to the receiver if you don't identify and notate the damage.
• Rentals cancelled after transit to the site do not qualify for refund of shipping money.  Refund of the rental charge itself is based on many factors and is at the discretion of Larson Electronics.  All cancellations must be in writing prior to shipping to be valid.
• If a product is returned for repair and the customer declines the repair quote, the customer is responsible for the return shipping cost.
  

Many international orders, specialty orders and other complex build orders require prepayment in advance.  This prepayment represents a commitment to the order. Cancelling the order will result in a deduction from the original amount paid if any refund is available, since an investment of time and money is typically required to acquire materials and prepare the order. While not all orders in this category require prepayment, cancellation fees may apply to other build orders as well.  The percentage of the deduction is at Larson’s discretion but usually ranges from 30 to 50%. 

 

LION ENERGY PRODUCTS RETURN POLICY-

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund that was approved, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lionenergy.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lionenergy.com and send your item to:

735 S. Auto Mall Drive
Suite 200
American Fork, Utah 84003

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, you should contact us at info@lionenergy.com and request a Return Materials Authorization (RMA) through our customer service department.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you, may vary depending on where you live.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

The following additional terms apply to all returns of the BLUETTI BRAND.

WArranty - Refer to the Bluetti website

RETURNS

BLUETTI BRAND Replacement / Maintenance

Exclusions

BLUETTI’s warranty does not apply to:

• Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
• Non-quality related issues
• Items purchased from unauthorized resellers
• Used for special application other than normal consumer use
• Lost /stolen/free/refunded product
• Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
• Not able to provide valid proof of purchase

How to claim warranty?

Feel free to contact our customer service team at service@bluettipower.com

Refund

• We offer a 30-day hassle-free money-back guarantee(We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased directly from BLUETTI. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy
• Generally speaking, if the customer receives the product, contact us to return it. After the customer returns the goods, we will refund the customer about 4-7 working days. we will refund your order directly from the backend of the Shopify website or via PayPal
• Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation

Valid Proof of Purchase

• Order number of purchases made through BLUETTI direct
• Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel
• Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)
• *The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg: Short video) depicting the defect will be required

How to Return/Replace/Repair an Item

• Contact service@bluettipower.com,for a Return Merchandise Authorization (RMA) Number. BLUETTI will not accept returned items without prior authorization and RMA
• Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse
• BLUETTI will repair/replace(at BLUETTI’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order
• We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items

Shipping costs should be paid by the customer in the following situations:

• Returning products without any proven defect
• Warranty claims on items taken outside the original country of purchase
• Returning items claimed to have defects but found to be in proper functioning status by BLUETTI
• Costs related to unauthorized returns (any returns made outside the approved warranty process)

 The Following Terms Apply to Return for RICH SOLAR

 

Returns

RICH SOLAR would like to ensure that your shopping experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase.

For new, undamaged, and unmodified products, RICH SOLAR offers a 30-day refund policy. Products returned outside of 30 days require special authorization. Any return submitted for a refund will be subject to a 15% restocking fee and shipping costs. In the case of product modification, RICH SOLAR will not accept your return as it voids our warranty policy. If you send us a modified product for a refund, the product will be returned to you at your expense.

Please Note that RICH SOLAR will waive the restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, or for an extra product you did not order. For any other reasons, customers are responsible for shipping and restocking fees.

RICH SOLAR values our customer relationships. Therefore, we offer you a brief explanation for our restocking fee. All customer return items must be inspected and tested by our Technical Support and Engineering departments for performance and continuity before they can be restocked for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns.

Replacements

If there is any issue with your product, please contact our Tech Support at sales@richsolar.com or 1-800-831-9889. Our representatives will assist you in troubleshooting your product and if any damage occurred due to the manufacturing or our shipping process, you will be eligible for a refund or replacement. In the event a replacement is necessary, we will arrange for return shipping of the old part. Once the part has been received and inspected, we will ship the replacement part. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.

If you have any further questions, please send an e-mail to sales@richsolar.com or give us a call at 1-800-831-9889.

 

POINT ZERO ENERGY RETURNS, CANCELLATIONS AND WARRANTY

 

This policy was last updated May 30th 2022

 ZENDURE RETURNS AND CANCELLATIONS-

 

CancellationIf you need to cancel an order placed on a Zendure official website, we offer a full refund for orders canceled within 24 hours of purchase if the item has not yet been shipped.If you request a refund more than 24 hours after the order was placed and before the item has been shipped, a transaction fee will be charged (2.6% for credit card users, 3.6% for PayPal users). Please note that once the item has been shipped, we are unable to cancel the order.If you have any questions or concerns regarding your order, please contact us for assistance. However, we do not offer compensation for any losses resulting from the cancellation of crowdfunding or pre-sale orders, including but not limited to principal, interest, exchange rates, and opportunity costs. By participating in crowdfunding or pre-sale orders, you agree to assume any such losses that may arise from their cancellation.Returns & RefundsAt Zendure, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return your product(s) to Zendure within 30 days from the date the item was received.To initiate a return, pleaseContact Usand include your name, the item(s) you want to return, and order information with sufficient proof of purchase, such as the order number from online purchases made through Zendure or a sales invoice. It may be necessary to provide more than one type of proof of purchase to process a warranty claim (such as a receipt of money transfer and confirmation of the address the item was originally shipped to).Buyers must also provide the defective item's serial number and/or visual proof depicting the defect. It may be necessary to return an item for quality inspection.Zendure’s support team will reply to you within 1-2 business days, for processing Return Merchandise Authorizations (RMA). All returns must be assigned an RMA number for processing.Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Zendure. Do not write the RMA number on the green carton box.Packages without an RMA number on the return shipping label may not be accepted by our local warehouse.Please note that we will charge a transaction fee if you apply for a refund (2.6% for credit card users, 3.6% for PayPal users).Please note that :

1. Any returned item must not be an open-box product.
2. Any returned item must be returned with their included product manuals, cables, and all accessories. We can not accept any returns if the product is damaged or missing in-the-box accessories.
3. Shipping charges are not refundable. The customer assumes all shipping charges, or any other fees associated with the transportation of the product to our facility.
4. Zendure is not responsible for lost or damaged products.
5. Zendure can not accept returns of overstock inventory from authorized resellers more than 6 months or 180 days from the delivery date.

After we receive the returned item(s), please allow 5-7 business days to process your refund. Refunds will only be credited back to the original payment method used for purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement.Please note that we only accept returns and refunds for products purchased directly from Zendure. Customers who purchased our products from authorized resellers should contact the reseller directly for returns and refunds. If you purchased the product directly from Zendure and wish to initiate a refund, please follow our return and refund policies as outlined above.ReplacementZendure will replace (at Zendure's expense) any Zendure product that fails to operate during the applicable warranty period due to a defect in workmanship or material, if that product is not repairable. The expiration date of the replacement product’s warranty will be the same as that of the original product.Please contact us at Support Center and include your name, order number and information about the products(s). Our staff will reply within 1-2 business days for processing a Return Merchandise Authorization (RMA). After we receive the returned item, please allow 5-7 business days to process your replacement.How To Claim Your WarrantyStep 1: Claim your warranty on any channel below:

1. www.zendure.com
2. Submit a ticket to ourSupport Center.
3. Zendure apps

Step 2: Please be prepared with documentation or a short video with the following information:

1. Order number
2. Proof of purchase
3. Serial number
4. Visual proof depicting the defect (include video or photo)
5. Email address
6. Contact telephone number
7. Address for receiving the replacement

Step 3: The Zendure support team will make a final determination regarding warranty service with our RMA report. This may include options such as shipping the product for repair, on-site repair, or replacement.

Step 4: Ship the item(s) to Zendure with your RMA number included on the shipping label on the outside of the packaging. Do not write the RMA number on the green carton box.

Effective date: from 2023.05.01

 

RETURN POLICY FOR ANKER Products-

 

30-Day Money-Back Guarantee for Any Reason

• Returns must include all accessories ( When returning products purchased in the "Buy One, Get One for $0.99" promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $0.99 product. )
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs
• For non-quality related warranty claims, Anker refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For quality-related issues, please see below.

 

How to return an item at anker.com?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.

If you have an Anker account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

 

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Anker or Anker's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Anker's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Anker (see list of authorized distributors and retailers here).

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase
• Anker must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.

Valid proof of purchase:

• Order number from online purchases made through Anker or Anker's authorized resellers
• Sales invoice
• Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Anker quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Anker is not liable for:

• Loss of data incurred from use of Anker products
• Returning personal items sent to Anker

When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.